It’s very likely that at some point in your life, you’ve become frustrated by poor customer service, and considered how you’d do things differently. Well, if you’re in the market for a new job, then the good news is: now you can!
Customer service roles vary considerably by industry, but they all have the same goal: to make sure that customers leave satisfied with the service they’ve been offered, so that they’re happy and likely to return again.
Customer service is present all around us. For example, when we go to the shops, watch a film at the cinema, take our car to the garage for repairs, or post a parcel at the post office. And when the quality of the service we receive is good, it can really make a difference to how we perceive that company.
If you’re someone who enjoys communicating with and being around people, then you might be an ideal candidate for a customer service role. People can tell when the person serving them is being genuine and really wants to help, and this can make a huge difference to the quality of their experience.
Customer service roles are wide-ranging and can include anything from dealing with customer queries in a large supermarket as a customer service manager, through to offering help and advice with banking queries as a customer service assistant.
Any relevant customer service experience you already have may give you an advantage, but many employers will train people on the job, as long as they have strong people skills and the right attitude.